SHIPPING


Generally, orders will be prepared and set to be delivered 24-48 hours after pay confirmation. Depending on the destination, shipment is provided by Correos Express / GLS / FedEx, featuring order tracking and unsigned delivery. For other options, such as registered/certified deliveries, please contact us

Depending on the product type and the destination address, some special conditions may be necessary. They will be specified in the web page of each product, and summarized when processing the order (cart page).

 

Estimated delivery times


Delivery times are calculated in business days (Mon-Fri). Exceptional situations beyond our responsibility (strikes, extreme weather, borders blockings, emergencies, etc.), may increase the delivery time. On special occasions, such as Christmas or Easter, deliveries may be delayed one or two days.

Orders placed before 10:00 on a business day will be processed and shipped the same day. Orders placed after 10.00 on a business day will be processed next business day.

Pecatum not be held liable for delays in customs clearance, or if local authorities of the destination country decide to confiscate any element contained in a shipment.

 

Shipping costs


Shipping costs include transport, insurance and customs clearance in origin. For deliveries to countries outside the EU, customs charges at destination and other taxes (tariffs) are not included; it is the recipient who must pay them upon receipt of goods, whether the merchandise is accepted or not by the recipient.

The following table shows the ESTIMATED shipping costs, according to weight and destination. Final chargeable cost will be displayed upon order cart checkout.

 

Europe

DELIVERY TIMES & COSTS

<2 Kg

2-5 Kg

5-8 Kg

8-10 Kg

10-12 Kg

12-15 Kg

15-18 Kg

18-20 Kg

Zone 1 (2-4 days)

Germany, France (mainland)

16,50 €
18,00 €
20,00 €
21,50 €
23,00 €
26,00 €
30,50 €
33,00 €

Zone (3-4 days)

Italy (mainland), Belgium, United Kingdom, Netherlands, Luxembourg, Austria

19,00 €
21,00 €
24,00 €
26,50 €
30,00 €
35,00 €
37,00 €
39,00 €

Zone 3 (4-5 days)

Poland, Czech Republic, Denmark, Hungary, Switzerland

23,50 €
27,50 €
30,00 €
31,50 €
33,00 €
34,00 €
37,00 €
39,00 €

Zone 4 (5-6 days)

Sweden, Ireland, Slovakia, Slovenia, Romania, Lithuania, Latvia, Estonia, Finland

32,00 €
35,00 €
36,00 €
37,50 €
41,00 €
47,00 €
50,00 €
54,00 €

Zone 5 (4-6 days)

Croatia, Serbia, Norway, Bulgaria

49,00 €
60,00 €
61,00 €
62,00 €
64,00 €
65,50 €
67,00 €
70,00 €

Zone 6 (5-6 days)

Greece, Turkey

65,00 €
67,00 €
68,00 €
69,00 €
80,00 €
95,00 €
112,00 €
127,00 €

* Free shipping on all orders over 200€ in Zones 1 & 2.

** For special destinations (such as Sardinia, Corsica and Channel Islands), urgent shipments, orders over 20 kg, please contact us to establish the conditions and shipping costs.

Iberian Peninsula & Islands

DELIVERY TIMES & COSTS

<2 Kg

2-5 Kg

5-10 Kg

10-15 Kg

15-18 Kg

18-20 Kg

Zone 1 (2-4 days)

Spain - mainland

5,15 €
5,95 €
7,85 €
9,55 €
10,75 €
12,00 €

Zone (3-4 days)

Balearic Islands - Majorca

5,80 €
7,00 €
9,20 €
11,35 €
12,15 €
13,35 €

Zone 3 (4-5 days)

Canary Islands - Tenerife, Las Palmas

10,70 €
10,70 €
15,95 €
19,25 €
21,65 €
21,65 €

Zone 4 (5-6 days)

Ceuta and Melilla

15,00 €
16,50 €
26,25 €
38,95 €
42,50 €
47,00 €

Zone 5 (4-6 days)

Andorra

13,75 €
14,50 €
23,95 €
30,95 €
34,25 €
38,00 €

Zone 6 (5-6 days)

Gibraltar

38,50 €
39,80 €
42,00 €
62,50 €
65,35 €
67,25 €

Zone 7 (5-6 days)

Portugal - mainland

8,50 €
10,25 €
16,75 €
20,25 €
22,50 €
25,00 €

* Free shipping on all orders over 60€ in Zone 1 (Iberian Peninsula) & Zone 2 (Balearic Islands) and over 200€ in Zone 7 (Portugal). Except alcohol (Winery) and products served cold (such as pies, "hornazos", etc.).

** For special destinations (such as other islands), urgent shipments and orders over 20 kg, please contact us to establish the conditions and shipping costs.

 

Order tracking


Once the order has been confirmed, we will provide you with a web link and an order number in order to know the status of your order at all times, through the website of the transport provider.

 

I haven't received my order...


If 3 days aftter delivery established date, you have not received your order, please CONTACT US to find the cause and solve the incidence as quickly as possible.

 

My order has been returned


The order can be returned to our office if:

  • It can not be delivered after 5 days from the last delivery attempt.
  • You reject the deliverry.
  • The order was damaged or lost during transport.

In either case, we will contact you.

 

RETURNS


The customer has 14 days to return an order. To make the refund, please contact us.

 

Return Conditions


  1. Please communicate your desire to return the order within a maximum period of 14 days from its receipt.
  2. Onlly original packaging may be used.
  3. The weight and contents of the returned package must be the same as in the original shipment.
  4. Unless justified reason (wrong order or in bad condition), the customer will be refunded only the amount corresponding to the products cost. Shipping costs (both the original and its return) will be charged to the customer.